Here you can find answers to the most commonly asked questions about Monongalia County’s interest survey. If you cannot find the answer to your questions here, please don’t hesitate to contact us.
Why is Monongalia County doing this?
The Monongalia County Commission in partnership with Ice Miller White Board, Lit Communities and DLZ are conducting a survey to gauge interest in a county-wide broadband network that would be able to provide top-tier, affordable and reliable service for Monongalia County residents, businesses and anchor institutions. The survey is one piece of a plan that will provide an analysis of needs as well as methods for increasing internet accessibility. Your survey response supports a community-led effort to bring high speed fiber internet to Monongalia County residents by quantifying the need for high speed fiber internet and identifying the most financially viable opportunities to make broadband connectivity a reality for all.
Why do I have to provide my address?
We request your address to verify you live or work in Monongalia County’s service area. Using your address, we will keep you up to date as new services become available in your section of the Area.
I can’t find my address, what should I do?
Enter your address after selecting your community on the home page of this website. If your address can not be found, you will see a pop-up box with the option to input your address manually. When you select this option, you will be directed to a map of your community. Zoom into your location and click to select your location on the map. Type in your address on the map and select submit. You will then be directed to the remainder of the survey.
Can I use a smartphone or iPad to complete the survey and show my interest?
Yes, the survey is mobile-optimized!
Note: If you choose to complete the offered speed test, you will need to connect to the Wi-Fi at the desired service location.
Can I change my answers to a survey?
If you would like to change your response to the survey, completing the survey again will replace previously submitted responses.
What does it mean in the survey, when it says service prices are preliminary?
The prices provided in the survey are only estimates for information gathering and planning purposes. Once services are launched, final prices may vary.
I can't log in, it says that the email address is already in use.
Have you already completed the survey? Participants are automatically registered when completing our survey.
To access your account: 1. Click Login (in the top right of the page). 2. Click the text "Forgot or Don't have a password?" found under the login button on the login page and request a password for your email address (which is also your user account).
You will receive an email within a few minutes with a link to enter a password. Once done, you are logged in and can proceed.
If you have not previously registered or want to change your email, you will need to create a new user account with a different email address. Choose "Create Account" at the top right corner of any page of the website and fill in your information.
Can I change my log in credentials?
Your login in credentials are tied to your entered email address. To change your password:
1. Click Login (in the top right of the page). 2. Click the text "Forgot or Don't have a password?" found under the login button on the login page and request a password for your email address (which is also your user account).
You will receive an email within a few minutes with a link to enter a password. Once done, you are logged in and can proceed. If you would like to use a different email address, you will need to create a new account. Select "Create Account" in the top right corner of the home page and follow the directions on the screen.
Can I submit multiple surveys or signups from the same address?
Only one survey or signup per household/business is allowed.
Why do I have to accept COS Systems Inc’s Terms For User Registration when I register as a customer?
Monongalia County’s technology partner, COS Systems Inc is providing the Service Zones mapping solution on this website and is responsible for the information gathered and associated data protection policies. They want to make sure you understand the details behind that arrangement.